Optimum hiring Field Service Technician II in Greenville, North Carolina, United States | LinkedIn (2024)

Optimum hiring Field Service Technician II in Greenville, North Carolina, United States | LinkedIn (1)

Field Service Technician II

Optimum Greenville, NC

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Optimum Greenville, NC

2 weeks ago

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Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!Job SummaryUnder general supervision the Field Service Technician II ( BBTII) installs, changes, repairs and disconnects cable services including video, data, and telephone. Performs troubleshooting at time of installation and on scheduled service calls from the tap to the customer's selected locations using coaxial or fiber cable. Educates customers regarding new and existing services and describes the advantage of other services to meet customer needs.

Responsibilities

  • Provides quality internal and external customer service surrounding the Company values
  • Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
  • Utilizes network tools and troubleshooting knowledge to resolve network problems
  • Resolves issues at installation and on scheduled service call from customer's select locations to tap or pole
  • Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
  • Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
  • Resolves or escalates customer complaints, as appropriate
  • Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
  • Meets scheduled appointment windows
  • Completes work orders and other documentation on paper and/or by mobile device
  • Represents Company to collect payments and equipment; secures appropriate customer signatures
  • Maintains network integrity through preventive maintenance and home certifications.
  • Adheres to established maintenance windows for all outages
  • Uses small hand tools, power tools, meters, and other test equipment
  • Maintains and secures Company truck and equipment
  • Works on regularly scheduled days as well as unscheduled days and beyond regular work hours as required
  • When applicable rearranging and reconnecting coaxial or fiber optic service drops at pole, underground or building terminals
  • Performs other duties as assigned

Qualifications

  • High School Diploma or equivalent
  • Ability to communicate in person and by telephone
  • Knowledge of basic electronics
  • Skill in using a Windows-based computer
  • Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
  • Ability to prioritize and organize effectively
  • Ability to work independently and with others
  • Preferred Experience: SCTE BPI certification
  • An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Engineering and Information Technology
  • Industries

    Telecommunications

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FAQs

What is a field service technician? ›

A field service technician is a highly skilled professional who specializes in the installation, maintenance, and repair of technology systems outside of a central office or headquarters. While their role may often go unnoticed by the public, their services are frequently utilized.

How many field service technicians are there? ›

There are over 420,049 field technicians currently employed in the United States. 11.5% of all field technicians are women, while 88.5% are men. The average field technician age is 43 years old.

What is the difference between a field technician and a technician? ›

The top three skills for a field technician include customer service, ladders and test equipment. The most important skills for a service technician are plumbing, customer service, and preventative maintenance.

Do field service technicians travel? ›

Being an A&P Licensed Field Service Technician is both challenging and rewarding; The rewards come in the form of a competitive salary, career development opportunities, and the chance to work with various aircraft and travel abroad.

How much do service technicians make in the US? ›

As of Jun 28, 2024, the average hourly pay for a Service Technician in the United States is $23.72 an hour.

What comes after field technician? ›

Career path and progression

As a field technician, you could undertake further study to qualify as a mechanical or electrical engineer. You could also progress into a maintenance team management role. Alternatively you could transfer your skills to a technical sales or contract management role.

Is there a shortage of field service talent? ›

As seasoned and experienced field service technicians fast approach retirement age, there is a shortage of keen young millennials to replace them. According to industry research, 70% of service organisations are indicating that they will become burdened by a retiring workforce over the next five to ten years.

What is the role of a service technician? ›

What does a service technician do? Service technicians offer services to individual clients and companies. You install, monitor, inspect, and repair different types of machines. These range from heavy machines in factories to smaller air conditioning systems in homes.

What is the career path of a field technician? ›

Field Technician career paths

A field technician can advance to roles like field service technician, systems administrator, or information technology manager. They can also move into engineering positions, such as field engineer, project engineer, or engineering manager.

What is the objective of a field service technician? ›

Service Technician Resume Objective Example

Seeking a dynamic company with a focus on customer satisfaction where expertise in troubleshooting and maintaining complex machinery can contribute to a 15% increase in equipment uptime.

What does a field service representative do? ›

Field Service Representative job profile

In general, they are responsible for taking care of all customer support tickets in various facilities. On-site installation, repair, maintenance, system improvement and testing are some of the most common Field Service Representative's duties.

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